Privacy Policy

Privacy Policy Sunroute Energy Solutions Private Limited (“Company,” “we,” “our,” or “us”) values the privacy of visitors, customers, franchise partners, and stakeholders who interact with our website and services. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, engage with our services, or enter into a franchise relationship with us. By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect • Personal Information: Name, email address, phone number, business details, and postal address provided when you fill out inquiry forms, apply for franchise opportunities, or communicate with us. • Business Information: Details related to franchise applications, solar project requirements, and related documentation. • Technical Information: IP address, browser type, device information, and website usage data collected via cookies and analytics tools. • Financial Information: Only when necessary for franchise onboarding or transactions, subject to secure handling protocols.

2. How We Use Your Information • Responding to inquiries and providing customer support. • Processing franchise applications and offering end-to-end franchise support. • Sharing updates about our products, services, and renewable energy solutions. • Improving our website, technology platforms, and customer experience. • Meeting legal and regulatory obligations.

3. Sharing of Information • Trusted Service Providers: For website hosting, analytics, payment processing, and marketing support. • Regulatory Authorities: Where disclosure is required under applicable law. • Franchise Partners & Business Associates: Only when necessary to fulfill service obligations with your consent.

4. Data Retention • We retain personal data only for as long as required to fulfill the purposes outlined in this Privacy Policy, or as mandated by law. Once the purpose is achieved, data will be securely deleted or anonymized.

5. Cookies & Tracking Technologies • Our website may use cookies and similar technologies to enhance user experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings.

6. Data Security • We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights • Access the personal information we hold about you. • Request correction, updates, or deletion of your data. • Withdraw consent for data processing, subject to contractual and legal requirements. • Lodge a complaint with the Data Protection Board of India if you believe your rights are violated.

8. Third-Party Links • Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites. We encourage you to review their policies separately.

9. Updates to This Policy • We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Continued use of our website after updates indicates your acceptance of the revised policy.

10. Contact Us • For any questions, concerns, or requests regarding this Privacy Policy, please contact us at: Sunroute Energy Solutions Private Limited 242 Capital Square,,Parvat Godadra BRTS Road Surat Gujarat IN Phone: 7068212059 Email: support@sunroutesolar.com